​How Do I Place An Order?

 

Placing an order is straightforward. Browse the collection, select the watch you want, and click Add to Cart. When you’re ready, head to checkout, enter your shipping and payment details, and complete your purchase securely through the site. Once your order is confirmed, you’ll receive an email with your order details and tracking information as soon as your watch ships.

 

Shipping Policy

 

​All Domestic orders are shipped for free, and international orders will include a flat rate of $25 (Forward Watch Co. will cover the rest). Generally, we use FedEx and DHL shipping services but can make exceptions as needed.

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NOTE: for international orders, all customs and duties (VAT) fees are the responsibility of the buyer and not Forward Watch Co.

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Shipping fees are not included for returns or warranty work, these shipping fees are the responsibility of the customer. If you have any questions, please contact info@forwardwatchco.com

 

​Secure Ordering & Payment Options

 

Your security comes first. All orders placed on this site are protected by industry-standard encryption to ensure your personal and payment information stays safe. Payments are processed through trusted, secure payment providers, and no sensitive payment data is stored on our servers. You can check out with confidence knowing every transaction is handled with the same care and precision as the watches themselves.

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Returns & Refunds

 

Every watch is backed by a 1-year manufacturer warranty. If your watch experiences a manufacturing defect within that period, I will personally make it right—whether that means repairing the issue, replacing the watch, or issuing a refund. Each piece is carefully assembled and inspected before shipping, but if something isn’t right due to a defect in workmanship or materials, just reach out and we’ll take care of it.